Privacy Policy

Introduction

Latam Relocation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit a lead form through Facebook or our website
• Request our free relocation guide
• Book a consultation
• Subscribe to our email newsletter
• Contact us via email or phone
• Purchase our services

The personal information we may collect includes:

• Contact Information: Name, email address, phone number, mailing address
• Demographic Information: Age, marital status, location
• Relocation Preferences: Target countries, budget, timeline, concerns, priorities
• Financial Information: Income sources, monthly budget (for service recommendations only - we do NOT collect credit card or bank account information directly)
• Health Information: General health concerns relevant to relocation planning

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• Device Information: IP address, browser type, operating system, device type
• Usage Information: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and improve user experience

Information from Third Parties

We may receive information about you from third parties, including:

• Facebook: When you submit a lead form through our Facebook ads, Facebook shares your name, email, phone number, and any other information you provide in the form
• Analytics Providers: Google Analytics and similar services provide us with aggregated data about website traffic and user behavior

How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Deliver the free relocation guide, schedule consultations, provide relocation planning services
• Communication: Send you the requested guide, respond to inquiries, provide customer support, send appointment reminders
• Marketing: Send promotional emails about our services, special offers, and educational content (you can opt out at any time)
• Personalization: Recommend countries and services based on your preferences and budget
• Improvement: Analyze website usage to improve our content, services, and user experience
• Legal Compliance: Comply with legal obligations, resolve disputes, enforce our agreements
• Advertising: Deliver targeted ads on Facebook and other platforms, measure ad performance

SMS/Text Message Communications

How We Share Your Information

We do NOT sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Email Service Providers: To send you the relocation guide and marketing emails
• Scheduling Tools: To manage consultation bookings (e.g., Calendly)
• Payment Processors: To process payments for paid services (e.g., Stripe, PayPal)
• Analytics Providers: To analyze website traffic and user behavior (e.g., Google Analytics)
• Advertising Platforms: To deliver and measure ad performance (e.g., Facebook, Google Ads)
• SMS/Text Messaging: To send booking reminders and updates

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government investigations).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete personal information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link or contacting us
• Opt-Out of Targeted Advertising: Adjust your Facebook and Google ad preferences to stop seeing targeted ads

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt out of the sale of your personal information (we do NOT sell personal information)
• Right to non-discrimination for exercising your CCPA rights

Facebook Lead Ads

When you submit a lead form through our Facebook ads:

• Facebook collects and shares your information with us (name, email, phone number, and any custom questions you answer)
• We receive this information in real-time and use it to send you the requested guide and follow-up communications
• Facebook's Data Policy applies to their collection and use of your information: https://www.facebook.com/privacy/policy
• You can manage your Facebook ad preferences at any time: https://www.facebook.com/ads/preferences

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Advertising Cookies: Used to deliver relevant ads and measure ad performance (e.g., Facebook Pixel, Google Ads)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: